My dealings with Secure-Rite arose from an insurance claim for a flood in my residence. They were contracted by the restoration company on behalf of the insurer, not myself. I found that I needed to keep the containers longer than the insurers committed time-frame. So, I facilitated transfer of the rental agreement to me, through the restoration company. This caused some confusion and miscommunication which at the time, was disconcerting to me. As a long-time entrepreneur myself, I reached-out to the owner prior to taking further steps. And I can say without hesitation, that this company is a cut-above all others in this space, and amongst the best I've interacted with, of any kind of business, in the entire Okanagan. The owner immediately diffused the situation with the utmost professionalism. He took the file on personally, and what followed was a clinic in THE RIGHT WAY to deal with an issue and with an unhappy customer. We worked-out an agreement between us that was in my view, more than fair. And he stayed with the process until it was finalized to my satisfaction, and to the satisfaction of the insurer. Amazing job! In summary, if you have any need for this kind of service, I highly recommend Secure-Rite. It's a company which truly does care for their clients. And although the owner is very, very busy, he made the time to ensure this ended positively, and beyond my expectations. Thank you!
G K , June 14, 2021
Awesome company. Very professional, easy to deal with, excellent communication, punctual, very well priced. We were impressed from start to finish with our transaction of having our storage container moved. Definitely highly recommend!
Rebekah Sentlinger O'Hanley , May 24, 2021
Super friendly and easy company to work with. The drivers are very considerate and careful. This is the second time we have used Secure-Rite.
Zippy Original , July 04, 2021
From the first call to the on time delivery , this company is fantastic. Customer service is a bonus these days and many companies could learn from Secure-Rite . Ken and his staff were very awesome to deal with. And Ken was extremely helpful with some follow up that we needed quick. Thank you for your great service.
Liz Farrell , December 23, 2020
These guys really know what Customer service is. David had all the info I needed, was very professional and helpful. Even had the driver stop by and check out the details of the delivery, They were on time, placed teh can exactly where I wanted, followed up with email, Everything was just the way I like it, OLD SCHOOL CUSTOMER SERVICE. Hard to come by these days.
Hugh Tomlinson , March 24, 2021

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